Mainfactor logo
Mainfactor logo

All articles

Returns and Exchanges

How can I make an exchange?

Before sending a product back for an exchange, reach out to our customer care team by submitting a request here. We will then help determine if your order is eligible for an exchange. Once we receive your exchange request, we will provide all of the

How can I make a return?

Before sending a product back for a return, reach out to our customer care team by submitting a request here. Once our customer care team determines if your order is eligible for a return, we will provide all of the return shipping information. Produ

When will I receive a refund for my returned order?

You will receive a refund for your returned order once the item/s arrive at our facility and have completed the return intake processed. Once we receive your returned item, please allow up to 10 business days for your item to be processed and an extr