Mainfactor logo
Mainfactor logo

All articles

I received a damaged or incorrect order, what should I do?Updated a year ago

If you received a damaged or incorrect order, please reach out to our customer care team by submitting a request here.

When submitting a request, please include a photo of the damaged/incorrect product and describe the specific flaw. Our customer care team will use this information to quickly resolve your order. This also helps us to prevent similar issues from happening again in the future. 

Keep in mind that we are not responsible for any damage to the merchandise after you have received the order due to wear and use. 

Was this article helpful?