Mainfactor logo
Mainfactor logo

All articles

Shipping Information

Do you ship orders internationally?

Yes, we do ship our products internationally. Certain items may have limited availability based on shipping location.For specific questions regarding product availability, reach out to our customer care team by submitting a request here.

It says my order was delivered, but I haven’t gotten it yet. What do I do?

Please contact the carrier with any questions regarding missing packages. Oftentimes, there might be a delay or the package was marked as delivered before it was actually delivered. If you still haven’t received your package after consulting with the

How can I track my order?

You can track your order using the order confirmation email you receive following the completion of your purchase. If you do not receive an order confirmation email, please reach out to our customer care team by submitting a request here. To track yo

How long will it take for my order to arrive, once it ships?

Shipment times may vary. In most cases, domestic shipments normally arrive within 3-7 business days once shipped. For international shipments, arrival times vary depending on location. Please see below for more detail. *Please allow an additional 1-3

How long will it take for my order to ship?

The standard processing time for all orders is 1-3 business days. Additionally, pre-order items or print on demand items may take longer than usual to ship. Pre-order items usually take 4-6 weeks to ship and print on demand items take 3-7 days. For s

Who pays for my return or exchange?

If your order is eligible for a return or exchange (see the Return Policy located in the store footer) you will be responsible for covering the cost of return shipping. However, if the item was defective and such defect can be proven or the incorrect

How much will it cost to ship my order?

Shipping prices vary based on your location, the items you ordered, and the size of the package(s). Shipping prices also include handling and packaging fees. Prior to completing the purchase, your shipping fees will be calculated.

My order is shipping outside the United States. Do I need to pay custom/import fees to receive my order?

We do not include any import fees in the cost of your order. Paying any customs feed is the sole responsibility of the customer and Mainfactor is not liable for any additional fees that your country may charge when importing your order. For more info